For viewing webinars we recommend viewing through a hard wired internet connection, as wireless connections can be prone to more frequent disruptions in the delivery of the feed. 


To determine a solution for the frozen screen, is the chat window on the left or right side of the screen?


On the left...

Please try refreshing your browsers by selecting F5 on a PC keyboard or selecting Command R on a Mac. 

 
On the right... Please try refreshing your browsers by selecting F5 on a PC keyboard or selecting Command R on a Mac.

If refreshing does not correct the problem, please find the "Support Tab" in the meeting platform.  Then click on the button titled "Secondary Feed".  This will activate a secondary stream.