For viewing webinars we recommend viewing through a hard wired internet connection, as wireless connections can be prone to more frequent disruptions in the delivery of the feed.
To determine a solution for the frozen screen, is the chat window on the left or right side of the screen?
| On the left... |
Please try refreshing your browsers by selecting F5 on a PC keyboard or selecting Command R on a Mac.
|
| On the right... |
Please try refreshing your browsers by selecting F5 on a PC keyboard or selecting Command R on a Mac. If refreshing does not correct the problem, please find the "Support Tab" in the meeting platform. Then click on the button titled "Secondary Feed". This will activate a secondary stream. |